Cant get it to start

Every time I click on an episode the beginning ads will pop up and the app will kick me off after the first ad. This happens no matter what I do and I cant watch any of the shows. I cant use the app except for sometimes when Im lucky the episode will start but then at the next as it kicks me off again and sometimes that restarts the whole episode. Please please please find a way to fix this because it is quite frustrating.

May Sanders about Freeform TV